Man With a Van Camden Privacy Policy

This Privacy Policy explains how Man With a Van Camden collects, uses, stores and protects personal data relating to our services. It applies to all Man With a Van Camden customers and prospective customers in the Camden area who enquire about, book or receive our services.

We are committed to handling your personal data lawfully, fairly and transparently, in compliance with applicable data protection laws including the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

Man With a Van Camden is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you interact with us and use our services.

Personal Data We Collect

We only collect personal data which is necessary for the provision and administration of our services. The types of personal data we may collect include:

Identification and contact information: name, address, postcode, and general contact details such as communication channel identifiers you choose to share with us so that we can respond to your enquiry and manage your booking.

Service and booking information: collection and delivery addresses, property access details provided by you, preferred dates and times, description of items to be moved, special handling instructions, and any other relevant information about the job.

Billing and payment information: details needed to raise invoices and record payment status, together with limited transaction information from any payment processors we use. We do not store full card details when external secure payment processors are used.

Communication records: details of communications between you and us, including enquiries, quotes, confirmations, complaints, feedback and any follow-up conversations.

Technical data: limited technical information generated when you interact with our online content, such as date and time of contact, and basic device or browser information, to support security and service improvement.

How We Collect Personal Data

We collect personal data directly from you when you:

Make an enquiry about our services.

Request a quote.

Confirm a booking or amend an existing booking.

Communicate with us by phone, messaging or online forms.

Provide feedback or make a complaint.

We may also receive personal data indirectly where someone else books a service on your behalf and provides your contact or address details. In such cases, we rely on them to confirm that you are aware of the booking and this Privacy Policy.

Lawful Basis for Processing

We process your personal data on the following lawful bases under data protection law:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotes, confirm bookings, carry out removals and transport services, and manage payments.

Legal obligation: to comply with legal and regulatory requirements, such as accounting rules, tax obligations and record keeping.

Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your privacy rights. This includes managing and improving our services, handling customer queries, preventing fraud and misuse, and maintaining business records.

Consent: where you have clearly agreed to a specific use of your data that is not necessary for the contract or our legal obligations. You may withdraw consent at any time, which will not affect the lawfulness of processing before withdrawal.

How We Use Personal Data

We use your personal data to:

Provide quotes, confirm availability and create bookings.

Plan and deliver collection, transportation and delivery services.

Communicate with you about your enquiry, booking and any changes.

Issue invoices, process payments and manage refunds where necessary.

Handle complaints, queries and feedback to improve our services.

Maintain internal records for accounting, auditing and regulatory purposes.

Protect our business and customers from fraud, misuse and security risks.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors on our behalf, only to the extent necessary for them to provide services to us. These may include:

IT and systems providers who support our booking, communication and storage systems.

Payment service providers who process payments securely.

Professional advisers such as accountants or legal advisers, where necessary.

Other service providers who help us operate our business and deliver our services.

All processors are required to act only on our instructions, keep your data secure and comply with applicable data protection laws. We may also need to share personal data with public authorities or regulators when required by law or to protect our legal rights.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom, we take appropriate steps to ensure that your personal data is adequately protected. This may include using standard contractual clauses approved by relevant data protection authorities or relying on other recognised safeguards, in accordance with applicable law.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

In general, we retain booking and invoicing records for a number of years after the end of the financial year in which the transaction took place, in line with tax and accounting rules. Communication records and enquiry details may be retained for a reasonable period to respond to queries, resolve disputes and improve our services.

When personal data is no longer required, we delete it or anonymise it so that it can no longer be linked back to an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data to personnel and processors who need it for legitimate business purposes and are subject to confidentiality obligations.

While we take reasonable steps to protect your data, no system is completely secure. We encourage you to take care when sharing personal information and to notify us promptly if you suspect any misuse of your data linked to our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:

Right of access: you can request confirmation that we process your personal data and ask for a copy of that data.

Right to rectification: you can request that we correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose and there is no legal requirement for us to keep it.

Right to restrict processing: you can ask us to limit how we use your data in specific situations, such as while we are considering a request to rectify or erase it.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, in which case we will stop processing unless we have compelling legitimate grounds to continue.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your data in a commonly used, machine readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request.

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority, although we would welcome the opportunity to address your concerns directly first.

Scope and Changes to This Policy

This Privacy Policy applies to all customers and prospective customers of Man With a Van Camden in the Camden area. It relates to the personal data we process in connection with enquiries, bookings and the delivery of our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any changes will apply from the date we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.