Man With a Van Camden Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Camden provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Customer means the person, firm or organisation that requests or pays for the services.

1.2 Services means any removal, transportation, loading, unloading, packing, unpacking, or related services provided by Man With a Van Camden.

1.3 Vehicle means any van or other vehicle used by us to carry out the services.

1.4 Goods means the items and property that you request us to move, transport, handle, or otherwise deal with.

1.5 Contract means the agreement between you and Man With a Van Camden for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 Man With a Van Camden provides man and van, small to medium removals, student moves, flat and house moves, office moves, and related transport services within the United Kingdom, with a primary service area covering Camden and surrounding districts.

2.2 The precise scope of your service, including any additional labour, packing assistance, or extra stops, will be agreed at the time of booking based on the information you provide.

2.3 We reserve the right to refuse to move any goods which, in our reasonable opinion, may pose a risk to health and safety, are prohibited or illegal, are insufficiently packaged, or are beyond the capacity of our personnel or vehicles.

3. Booking Process

3.1 Bookings can be made by providing full and accurate details of the collection and delivery addresses, access conditions, dates, times, approximate volume of goods, and any special requirements.

3.2 Your booking is only confirmed when we have provided you with a booking confirmation and you have accepted any quoted price or rate. We may request a deposit or part payment to secure the booking.

3.3 It is your responsibility to ensure that all details provided during the booking process are accurate and complete. Any changes to the booking information may affect the quoted price and the feasibility of the service.

3.4 If you change the date, time, addresses, access details, or volume of goods after the booking is confirmed, we reserve the right to amend the price or, if we cannot reasonably accommodate the changes, to treat the booking as cancelled by you.

4. Pricing and Quotations

4.1 Prices for our services may be provided as hourly rates, fixed quotes, or a combination, depending on the nature of the move and the information provided at the time of booking.

4.2 Quotations are based on the information provided by you and assume:

(a) reasonable and safe access at both collection and delivery points, including suitable parking, stairs, lifts, and doorways;

(b) that the volume and nature of goods do not exceed what has been described at the time of booking;

(c) that there are no unexpected delays beyond our control, such as waiting for keys or entry.

4.3 Quotations do not include charges for parking, congestion, toll roads, storage fees, waste disposal, or additional services unless expressly stated. Any such costs will be added to the final bill where incurred.

4.4 We reserve the right to adjust our rates and charges from time to time. The price applicable to your booking will be the price agreed at the point of confirmation, subject to the accuracy of the information you have provided.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require payment in full in advance, a deposit, or payment on completion of the service.

5.2 Payment may be made by the methods we accept at the time of service. You are responsible for ensuring that sufficient cleared funds are available.

5.3 Where payment is not made on time, we reserve the right to:

(a) suspend or refuse to commence services;

(b) charge reasonable interest or late payment charges;

(c) retain possession of any goods until full payment has been received, to the extent permitted by law.

5.4 Any additional charges incurred due to delays, additional items, extra labour, or changes to the service not included in the original quotation will be added to the final invoice and are payable by you.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply cancellation charges as follows:

(a) Cancellation more than 7 days before the scheduled service date: no cancellation fee, any deposit may be refundable at our discretion.

(b) Cancellation between 7 days and 48 hours before the scheduled service date: a cancellation fee of up to 50 percent of the quoted price may apply.

(c) Cancellation less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.

6.3 For hourly rate bookings, a minimum charge equivalent to the minimum booking period may apply where we attend the address and are unable to complete the service due to circumstances beyond our control.

6.4 We reserve the right to cancel or reschedule the service where necessary due to circumstances such as vehicle breakdown, severe weather conditions, staff illness, or other events beyond our reasonable control. In such cases, we will endeavour to provide as much notice as possible and offer an alternative date or a refund of any amounts paid for services not delivered.

7. Access, Parking and Your Responsibilities

7.1 You are responsible for ensuring that suitable parking is available for our vehicle at both collection and delivery locations, and for arranging any necessary permits or permissions.

7.2 Any parking fines, penalties, or additional charges incurred as a direct result of inadequate parking arrangements or incorrect information provided by you may be added to your final invoice.

7.3 You must ensure that the premises at collection and delivery points are ready for our arrival and that goods are prepared for loading, unless packing services have been specifically booked.

7.4 You or your authorised representative should be present during loading and unloading to provide instructions and ensure that the correct items are moved. If you or a representative are not present, we will perform the service based on the information available, and we will not be liable for any loss or misunderstanding arising from the absence of supervision.

8. Goods Not Accepted for Removal

8.1 The following items will not be accepted for removal or transport:

(a) hazardous, illegal, or prohibited items including explosives, flammable substances, chemicals, drugs, or firearms;

(b) perishable goods, live animals, plants, or items requiring special temperature control, unless expressly agreed in writing in advance;

(c) high-value items such as jewellery, cash, important documents, or collections, unless expressly agreed and adequately insured.

8.2 If you include any such items without our knowledge, you do so entirely at your own risk and we will not be liable for any loss, damage, or delay relating to them.

9. Packing, Loading and Customer Participation

9.1 Unless packing services are specifically booked, you are responsible for properly packing, securing, and labelling your goods in suitable containers.

9.2 We reserve the right to refuse to move items that, in our opinion, are inadequately packed or unsafe to transport.

9.3 If you or any third party assist with loading or unloading the vehicle, this is done at your own risk. We shall not be liable for any injury to persons not employed by us who choose to assist, nor for damage arising directly from your handling of goods.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods is subject to the limitations set out in this clause.

10.2 We shall not be liable for:

(a) damage to items that are inadequately packed, secured, or protected by you;

(b) damage to furniture that requires special disassembly or specialist handling where such services were not requested or disclosed;

(c) pre-existing damage, wear and tear, or defects;

(d) loss or damage arising from your failure to provide accurate information or instructions.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum having regard to the value of the goods being moved and the price paid for the services. You are encouraged to arrange your own insurance cover for valuable or fragile items.

10.4 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or loss of enjoyment.

10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the goods and investigate the circumstances.

11. Time Limits and Delays

11.1 Any times stated for arrival, loading, transit, or delivery are estimates only and are not guaranteed unless specifically agreed in writing as a critical deadline.

11.2 We are not liable for delays caused by traffic, roadworks, weather, accidents, vehicle breakdowns, or other events beyond our reasonable control.

11.3 If delays occur that are within your control, including but not limited to waiting for keys, lack of access, or incomplete packing, additional waiting time charges may apply in accordance with our hourly or fixed-rate structure.

12. Waste, Disposal and Environmental Regulations

12.1 Man With a Van Camden is not a licensed waste carrier unless expressly stated. We will only remove and dispose of waste where this has been specifically agreed as part of the service and where we are permitted to do so under relevant regulations.

12.2 You must not request us to dispose of items classed as hazardous or controlled waste, including but not limited to chemicals, asbestos, paint, oils, gas bottles, or electrical items that must be handled under specialist schemes.

12.3 Where we agree to remove unwanted items or rubbish, we will do so in accordance with applicable waste and environmental laws. Additional charges may apply for disposal, recycling, or tipping fees.

12.4 You are responsible for ensuring that any items you ask us to remove and dispose of are lawfully yours to discard, and that you have full authority to instruct us to remove them.

13. Insurance

13.1 We maintain appropriate insurance for our business operations in accordance with industry practice. Details of cover can be provided upon request.

13.2 Our insurance does not replace your responsibility to insure your own goods. You are strongly advised to arrange suitable contents or removals insurance for additional protection, particularly for high-value or fragile items.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it.

14.2 We will investigate complaints fairly and promptly and may request further information, photographs, or access to inspect any alleged damage.

14.3 Where a dispute cannot be resolved by mutual agreement, either party may pursue their rights through the courts, subject to the governing law and jurisdiction set out in these Terms and Conditions.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purpose of managing bookings, delivering services, processing payments, and communicating with you in relation to your move.

15.2 We will handle your data in accordance with applicable data protection legislation and will not sell your personal details to third parties.

16. Force Majeure

16.1 We shall not be liable for any failure or delay in providing the services where such failure or delay is caused by events beyond our reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, strikes, traffic restrictions, public emergencies, or other unforeseen circumstances.

16.2 In such cases, we will make reasonable efforts to notify you and to reschedule or adapt the service as appropriate.

17. Variations to Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.

17.2 No variation to these Terms and Conditions will be binding unless agreed in writing by an authorised representative of Man With a Van Camden.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted and the remainder of the Terms and Conditions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man With a Van Camden.

By confirming a booking or using the services of Man With a Van Camden, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.